We couldn’t verify your identity
Your order is safely on hold — nothing is lost and this is quick to fix.
Order #ORD-4821ID check failed
The automated check couldn’t match your details — usually a date of birth or name that doesn’t match your photo ID.
1 · Check your details
Make sure your name and date of birth match your ID exactly.
Make sure your name and date of birth match your ID exactly.
2 · Re-upload a clear photo ID
Good light, all corners visible, not blurred.
Good light, all corners visible, not blurred.
3 · We re-check automatically
Usually within minutes. We’ll let you know here and by email.
Usually within minutes. We’ll let you know here and by email.
Identity verification is required before any UK prescription can be issued. The Rowan Clinic is a registered UK pharmacy.