How can we help?
Answers to common questions, and how to reach the clinical team.
Orders & reorderingHow reorders, prices and prescriptions work
DeliveryTimescales, tracking, missed or damaged parcels
Payment & billingInvoices, receipts, cards and refunds
Treatment & dose changesReviews, timelines, what you can and can’t change
Side effectsHow to report, and what happens next
Pausing or cancellingHow to pause or stop — always your choice
Contact support
Clinical team · replies within 4 working hours
For urgent non-emergency advice call NHS 111. In an emergency call 999 or go to A&E. The Rowan Clinic is a registered UK pharmacy — GPhC reg. 0000000.